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Our Qualifications
How Much Experience Does TDC Have?
We have been involved in the home services industry for nearly 20 years. Our Owner has owned and run multiple businesses and is committed to an exceptional customer experience.
What types of handyman services do you specialize in?
We specialize in carpentry, installation, and landscaping and assembly tasks. We also have have experience in electrical, plumbing, paint, drywall and home exterior services.
Are you registered, bonded, and insured?
Yes, we are registered, bonded, and insured for in all the geographic areas we work within. The type of work we perform does not require us to be licensed.
Do you have customer reviews or testimonials I can read?
Yes, you can find our customer reviews on the homepage of this website.
Can I see examples of your previous projects or a portfolio?
Yes, of course. Images of larger projects can be provided upon request, however as a handyman, most of our work focuses on smaller projects.
Do you serve my specific neighborhood or area?
We serve northern Cook County, IL and Southern Lake County, IL. You can find our service area listing on the homepage of this website.
What are your business hours?
Our regular business hours are Monday-Friday, 8am-5pm. We offer additional options as well:
Off-Hours: 7 days, 6am-8am and 5pm-8pm (+10%)
Emergency: 24/7 ($250 fee)
Same Day: As available, (+10%)
Do you offer weekend or evening appointments?
Yes. We offer Off-Hour service calls as defined below:
Business Hours: M-F, 8-5
Off-Hours: 7 days, 6am-8am and 5pm-8pm (+10%)
Emergency: 24/7 ($250 fee)
Same Day: As available, (+10%)
Do you offer same day service?
Yes. We offer same Day service, as our schedule will allow. This will add an additional 100% to your final invoice.
Business Hours: M-F, 8-5
Off-Hours: 7 days, 6am-8am and 5pm-8pm (+10%)
Emergency: 24/7 ($250 fee)
Same Day: As available, (+10%)
Do you offer Emergency Service calls?
Yes. We offer emergency Service calls for a flat fee of $$250 in additional to our standard pricing.
Business Hours: M-F, 8-5
Off-Hours: 7 days, 6am-8am and 5pm-8pm (+10%)
Emergency: 24/7 ($250 fee)
Same Day: As available, (+10%)
Initial Inquiry
What’s the best way to contact you?
You can contact us via phone call, text, or email – whatever method is most convenient for you. Our Contact Us page is designed to gather all the info necessary to provide an accurate quote.
We provide complimentary 5-minute video calls to assess your project.
You can also call or text us at (847) 220-4413.
How quickly do you typically respond to inquiries?
We offer a 90-minute response time guarantee during standard business hours.
If your request comes in outside of M-F, 8-5, you can expect a response within 90 minutes of the start of the next business day.
Do you have any minimum project size requirements?
Yes, our minimum job size is $150. We have never met a single customer that can't identify this minimum by combining a handful of tasks.
Do you charge by the hour or by the job?
We charge by the job, not by the hour, in either fixed-price bids or estimates.
Typically, fixed price bids are for tasks less than a half-day's effort. Estimates are provided for larger jobs or tasks that are likely to increase in scope.
Can you give me a rough estimate for my project before scheduling a visit?
Yes, typically. We offer free 5-minute video calls to avoid site visits. This allows us to keep our costs lower and we can in turn pass this savings along to our customers.
Before Scheduling a Visit
How soon can we schedule an in-home estimate?
If an in-home estimate is required, we can typically accommodate this within 48 hours. We do offer free 5-minute video calls that allow us to assess around 90% off jobs without coming to you.
Do you charge for estimates or consultations?
No, all estimates and consultations are free of charge.
How far in advance should I book to ensure availability?
We typically book out 1-2 weeks in advance, but sometimes as much as month.
What information do you need from me?
The form on our Contact Us page is relatively thorough, though we may respond with additional questions after submission.
We offer a 90-minute response time guarantee.
How long do you think the work will take once you start?
This is entirely dependent on the work we are to be providing. We will provide you this information at the time off booking.
Fixed Price Bids & Estimates
Do you itemize your bids/estimates?
We doo no itemize our fixed-price bids, or our estimates. If you have already purchased materials yourself, we will credit your invoice for the materials available.
Do I need to supply any materials, or will you provide everything?
We actually prefer that you leave material procurement to us. Often times there are quite a bit of additional materials that a typical homeowner may not consider.
If you have anything that you would like us to use, we will review those materials and credit your invoice only once the job has been complete.
If the project scope changes after you see it in person, will you provide an updated quote first?
Yes, all Change Orders must be approved by you prior to the work continuing. Please note that a lack of timely approval may delay your project.
Will your work be done over multiple visits?
That depends entirely on the scope of work approved for your project.
Do you require a deposit, and what are your payment terms?
Fixed-price bids must be paid in advance, while Estimates are paid 50% up front and 50% of the mid-range price at the time work begins. TDC reserves the right to bill Change Orders in advance.
What forms of payment do you accept?
We accept all major credit cards, cash or bank check. Personal checks can unfortunately not. be accepted.
Do you offer any warranty or guarantee on your work?
Yes, we offer a one-year warranty on our labor. Please note, detailed photos will be taken both before and after your project and will be referenced any time a warranty claim is made.
During Your Project
Will I need to move furniture or prepare the area in any special way?
No, not typically, however if there are excessive obstructions, we reserve the right to charge you for their relocation.
We will first ask you to remove them before charging you.
How will you protect my home’s surfaces from dust or damage?
We will protect your home as needed. This might include droop cloths, plastic covers, etc..
If you find an unexpected issue during the work, how will you communicate the changes and costs?
Unless an emergency occurs, such as a broken pipe, we will make note of the additional work and prepare a Change Order for your approval.
We will not invoice your for unexpected services, even when necessary, without your prior approval.
How often will you update me on the project’s progress?
We will update you as needed, typically daily or weekly depending on the size of the job. Upon completion, you will receive a summary of the work completed as part of your final documentation.
Who should I contact if I have questions or concerns while the work is ongoing?
You will be assigned a Doer at the time your project is booked, this will be your primary point of contact.
After the Project is Complete
Will TDC walk me through the completed work to ensure I’m satisfied before leaving?
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What if I notice a problem after TDC has gone?
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Will TDC remove debris and clean up the work area?
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Do I need to arrange for any special trash disposal, or will TDC handle that?
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Will TDC provide an invoice or receipt for my records?
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If I have questions about the invoice, who should I contact at TDC?
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If an issue arises with TDC’s work later, will TDC come back to fix it at no charge?
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Does TDC offer tips to help maintain or prevent future issues?
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Does TDC provide any incentives for referring neighbors or friends to TDC’s services?
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What other types of projects can TDC help with in the future?
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Additional Questions?
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